Frequently Asked Questions (FAQ)

Welcome to the LOST MARY 24 FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, shipping, and more. If you don’t find the information you need, feel free to reach out to us at info.lostmary24@gmail.com.

General Questions

1. What products do you offer?

We specialize in a wide range of Lost Mary disposable vapes and accessories, featuring various flavors and models to suit every vaping preference.

2. How can I place an order?

To place an order, simply browse our products, add your desired items to your cart, and proceed to checkout. After placing your order, contact us to finalize your payment.

Payment Questions

3. What payment methods do you accept?

We accept multiple payment options, including:

  • Apple Pay
  • Bitcoin
  • CashApp
  • PayPal
  • Revolut
  • Interac E-Transfer
  • Wire Transfer
  • Zelle
  • Venmo

4. Will I be charged automatically during checkout?

No, you will not be charged automatically. After placing your order, you must contact us for payment instructions.

Shipping Questions

5. What is your shipping policy?

We offer free shipping for orders over $150 and aim to deliver within 24 hours. All shipments are discreetly packaged for your privacy.

6. Do you ship internationally?

Yes, we ship worldwide using multiple warehouses to ensure quick delivery.

Order Tracking

7. How can I track my order?

You can track your order by visiting our Track Order page. Enter your Order ID and billing email to check your order status.

8. What do the order statuses mean?

  • Pending: Payment is being processed.
  • Processing: Your order is being prepared for shipment.
  • Shipped: Your order is on its way, and tracking information has been sent via email.
  • Out for Delivery: Your package is en route to your address.
  • Delivered: Your package has been delivered.
  • Returned: Your order was returned due to delivery issues.
  • Cancelled: Your order has been cancelled.

Returns and Refunds

9. What is your return policy?

Due to the nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please contact us within 48 hours if you receive a defective item.

10. How can I report a defective item?

If you receive a defective product, please email us at info.lostmary24@gmail.com within 48 hours of delivery, and we’ll assist you with the return process.

Need More Help?

If you have any other questions or need further assistance, please don’t hesitate to contact our support team at info.lostmary24@gmail.com. We’re here to help and ensure you have a great experience with LOST MARY 24!